Loss notification
A claim arrives from a client. It is logged, classified by type of risk and country, and routed to the office closest to the loss — within one business day.
Global expertise,
boutique service
One team, one standard — international reach, tailored attention
The claims process
Four process stages, one standard.
Adjuster assignment
A qualified adjuster with the right specialty takes the file.
Site inspection
On site attendance. Origin, cause and policy liability are established on evidence, not on assumption.
Quantum and reporting
Every loss is thoroughly assessed and documented to meet the standards required for effective negotiation and, when necessary, legal proceedings. Our reporting is consistent, accurate, and reliable across every market we serve.
What we do
Criteria America Divisions
Office network
One network.
Local directors lead each office with market and regulatory expertise, while our standard remains consistent everywhere.
Worldwide centre
Madrid
The network’s global coordination point, beyond the Americas.
Case management
Claims coordination from Costa Rica
We coordinate documents, inspections, progress updates and reports for each assignment to maintain clear communication with the client.
Our team
Criteria Costa Rica leadership
Yhoanna Elena Perez Matamoros
Director · Criteria Costa Rica
Julio Cesar Vargas Rojas
Manager · Engineer · Criteria Costa Rica
Criteria Costa Rica and Costa Rica insurance news
Criteria Costa Rica updates and insurance news relevant to Costa Rica.
Updates from Criteria Costa Rica and insurance news relevant to the Costa Rican market, prepared and reviewed by our team.
A complete portfolio for the Costa Rican market
Criteria Costa Rica offers loss adjusting and technical services for property, liability, financial lines, construction, energy, marine and aviation, as well as CAT response and forensic investigation.
Direct support from San José
Our team coordinates assignments from our office in San José, Republic of Costa Rica. Contact us to report a loss or ask about our services.
Contact
Contact Criteria Costa Rica
Criteria Costa Rica
Yhoanna Elena Perez Matamoros | Director
La Favorita Norte, edificio América #5
San Francisco, Costa Rica
Republic of Costa Rica
+506 8719 9807
perezy@criteriaamerica.com